User Support Department
- Acquisition and maintenance of user access hardware and peripherals
- Help desk: Provide a one-stop point for problem calls and resolution, requests and information about ICT services.Vendorcontacts for problem resolution.
- Overall management of student access and use of computers at ICT centres, Schools, and halls
- Repair and maintenance of computers, printers, projectors, communications systems and technical support of computer laboratories, systems security, power supply systems
- To supervise and monitor the usage of computer equipment in staff offices and students’ laboratories
- To keep inventory of all ICT equipment.
- To service and repair computer systems and their peripherals
- To use ICT to provide and manage telephone services at the University
- Setup, Administration, and maintenance of application servers and networks
- To carryout income generation and resource mobilization activities