User support

User Support Department

Responsibilities

  • Acquisition and maintenance of user access hardware and peripherals
  • Help desk: Provide a one-stop point for problem calls and resolution, requests and information about ICT services.Vendorcontacts for problem resolution.
  • Overall management of student access and use of computers at ICT centres, Schools, and halls
  • Repair and maintenance of computers, printers, projectors, communications systems and technical support of computer laboratories, systems security, power supply systems
  • To supervise and monitor the usage of computer equipment in staff offices and students’ laboratories
  • To keep inventory of all ICT equipment.
  • To service and repair computer systems and their peripherals
  • To use ICT to provide and manage telephone services at the University
  • Setup, Administration, and maintenance of application servers and networks
  • To carryout income generation and resource mobilization activities