ICT Services

The Directorate of ICT at MUHAS provides services to academic staff, students, researchers and administrative staff.


The ICT Services includes:

  • Internet Services
  • Email Services
  • Website Hosting and Maintenance Services
  • Telephone  Services
  •  Information Systems Support Services
  • End-user Support Services
  • ICT Consultancy Bureau Services
  • ICT Training Services

Internet Services

The University has invested in a fiber optic network connecting all buildings thus providing high speed data transmission (1Gbps). The communication gateway to the outside world is through a Fiber link currently operating at a bandwidth of 30/30Mbps (down/up). Almost all MUHAS offices have internet connectivity giving the staff access to both intranet and internet services.

Computer Laboratories

Computer and internet access for students is provided in the Senior and Junior Computer laboratories and through computer rooms at MUHAS library. Additionally there is a computer room at Kagera students hostel for undergraduate students.

DICT ensures that all the incoming and outgoing Internet contents are regularly scanned for malicious codes such as viruses and hoaxes.  There is an up-to-date firewall at both  the application layer and transport / network  layer for securing the email and internet users.  Using appropriate technology the internet content is filtered to secure  both users’ machines and information.

Wireless Fidelity (WiFi) Networks

Wireless Fidelity (WiFi) Network Technology provides access to the internet beyond normal computer lab or office hours. MUHAS campus including all students halls of residence at Muhimbili and at Chole road have been transformed into digital environments through installation of WiFi network technology.

Access to the WiFi is controlled through usernames and passwords for both students and staff. For a WiFi access contact us through email or visit our offices at MUHAS.

Consequently the WiFi network enables our students to access the university online resources and the internet from the hotspots any time of the day. DICT website provides a page where staff and students can access information on how to configure their devices, acceptable use policy, and usage best practice tips of WiFi.

Email Services

DICT maintains electronic mail services for both MUHAS staff and students. The email services plays a vital role in ensuring internal university communications, inter-University communications and other communications with the outside world. Mass communication to different groups of both staff and students is enable through mailling lists.

DICT encourages all staff and students to make use of the MUHAS corporate email services as

  • It is an official identification for MUHAS staff and student.
  • It gives you the ability to  access locvally sent emails even when internet connectivity is compromised.
  • Corporate email address is more trusted than any other email address

Website Hosting Services
DICT developed, hosted and maintains the corporate MUHAS website. The webmaster is the person in-charge for updating the website from time to time with current University wide news and events. Furthermore, DICT hosts websites for all the MUHAS schools, Directorates and Institutes:

However, the corporate MUHAS website acts as the main gateway to these other websites.

Telephone Services

The telephone section under the directorate of ICT  oversee internal and external telecommunications of the Varsity. Currently we have state of the art telephone system  with over 500 internal telephone extensions and 16 trunk lines. The system was installed in 2011. Internal communication between MUHAS staff has been improved  through the telephone extensions. The telephone  technology support analogue, digital and Voice of IP technologies. Voice over IP (VoIP, or Voice over Internet Protocol) commonly refers to the communication protocols, technologies, methodologies, and transmission techniques involved in the delivery of voice communications and multimedia sessions over Internet Protocol (IP) networks, such as the Internet.

Other terms commonly associated with VoIP are IP telephony, Internet telephony, voice over broadband (VoBB), broadband telephony, IP communications, and broadband phone.

Management Information Systems Development and Support
The University relies heavily on several information systems to carry out its administrative, teaching and learning functions. Most of the applications are free open source software customized in-house by the ICT team, including the Corporate website, E-learning platform, Institutional Repository.
Furthermore, DICT team provide day to day maintenance and support to the following MUHAS Enterprise Information Systems:

In addition, DICT provides regular support to electronic financial management information systems.

ICT Consultancy Bureau Services

The Directorate of ICT launched a Consultancy Bureau at MUHAS to provide different consultancy services to students,  staff and other external clients.


The bureau provides short courses on ICT related matters such as Microcomputer Applications Course, Hardware and Software Maintenance Course etc. Further the bureau provides computer repair and maintenance services.

The repair services are carried out in our workshop located at MPL building summit. The workshop is operational from Monday to Friday during office hours and our prices after a thorough survey of similar activities  in town are set at minimum. Bring your PERSONAL defective computer  to us and will really appreciate our services.

The services offered at the workshop includes:

  • Computer repair
  • Computer clean up
  • Hard drive installation
  • Data backup
  • Window repair
  • Window installation
  • M/s office installation
  • Genuine antivirus and installation
  • Computer troubleshooting
  • Program installation
  • Window upgrade
  • Virus clean up
  • Uninstall programs
  • Updating device driver
  • Speed up computer
  • Upgrading memory (RAM)