User Support Department

Responsibilities

  • Acquisition and maintenance of user access hardware and peripherals
  • Help desk: Provide a one-stop point for problem calls and resolution, requests and information about ICT services.Vendorcontacts for problem resolution.
  • Overall management of student access and use of computers at ICT centres, Schools, and halls
  • Repair and maintenance of computers, printers, projectors, communications systems and technical support of computer laboratories, systems security, power supply systems
  • To supervise and monitor the usage of computer equipment in staff offices and students’ laboratories
  • To keep inventory of all ICT equipment.
  • To service and repair computer systems and their peripherals
  • To use ICT to provide and manage telephone services at the University
  • Setup, Administration, and maintenance of application servers and networks
  • To carryout income generation and resource mobilization activities

Wireless Fidelity (WiFi) Networks

Wireless Fidelity (WiFi) Network Technology provides access to the internet beyond normal computer lab or office hours. Read More About WiFi.

 

Internet Services

 We provide reliable internet connections through high speed wireless devices with high speed of data transmission to our clients; Read More!

Computer Maintenance

We are the premier providers of PC Repairs & Maintenance. Our goal is to provide you the very best in Repairs & Maintenance, Read More!